The Quality Improvement of the Year Award

2006 Award

The 2006 award for Improvement of the Year was announced on February 23,2006.

• Dr. Spencer G. Feldman from Price William Hospital in Virginia presented the opening address on his personal encounters with poor care quality.
• Farrokh Alemi, Ph.D., Professor of Health Administration and Policy in the College of Nursing and Health Science presented the 2006 award (see slides).
  
  • Improvement of the Year Award – Clinical Excellence:
    Save 100,000 Lives Campaign – Lynchburg General Hospital of Centra Health
    The project initiated a Rapid Response Team with the objective of saving 100,000 lives.  The multidisciplinary team operates 24hours a day, 7 days a week and serves several units.  The team uses a systematic approach to promote early and appropriate intervention which facilitates integrated and coordinated care across the hospital for seriously ill patients and provides critical care outside the ICU.  Statistics from Jun 2005 through August 2005 show that with the initiation of the Rapid Response Team, codes on the floors have decreased by 50% resulting in a 42% reduction in patient mortality.
  • Improvement of the Year Award – Excellence in Service:
    Improving Outpatient Services, Customer Satisfaction and Market Share – Prince William Hospital of Prince William Health System
    The “Customer Services Access Team” (CSAT) was sponsored by the hospital leadership in response to declining customer satisfaction scores with procedures for scheduling appointments.  Peer bench marked data showed that the hospital ranked in the 10th percentile for customer satisfaction in this area.  Throughout an intensive 7-month process,the hospital implemented a plan to pre-register patients for services which allowed them to report directly to the point of service on the day of services.  More staff were made available for scheduling and pre-registration.  A more efficient workspace was created and staff received customer satisfaction training.  These efforts resulted in a 70% increase in customer satisfaction and cost savings in excess of 7 figures.
  • Press Release:Mason Recognizes Health Organizations for Quality Improvement Efforts.