Quality Improvement and Outcomes Management in Health Care Systems, Certificate

About Quality Improvement and Outcomes Management

This 15- to 18-credit certificate program prepares working clinicians and administrative support staff in health care organizations to implement quality improvement initiatives and to manage populations of patients to optimize efficiency and effectiveness of care and services. Participants learn to use the techniques of statistical process control, selected tools from operations research and quality improvement, information management technology, and qualitative decision-making applications to ultimately improve health service outcomes.

The certificate program is oriented towards individuals who want to achieve quality improvement targets and implement scientifically based outcomes management in the health industry. This includes organizational leaders, managers, physicians, nurses, pharmacists, health information technologists and other healthcare professionals.

Curriculum Information

The program curriculum, including short descriptions of the required courses, is available in Mason's University Catalog. Courses are taught once a week on the Fairfax Campus in the late afternoon and evening. Occasionally a course is offered on alternate Saturdays, and a few are offered online.


You can find information regarding the admissions process, requirements, deadlines, and fees on the Graduate Admissions for HAP Programs web site. Detailed admissions requirements for each program along with the online application can be found on the University Admissions web site.

Please contact the Department of Health Administration and Policy at hap@gmu.edu or 703-993-1929 with all application questions. A summary of admissions requirements is listed below.

George Mason University Admissions Requirements

Applicants must hold a bachelor's degree from a regionally accredited institution and have a minimum of a 3.0 GPA to be considered.

George Mason University Admissions Standards

Admission to the program is competitive. Applicants are evaluated on the strength of their academic background and any additional evidence of potential success in the program.

Program Admission Standards

If you are currently a graduate student enrolled in a degree program within the College of Health and Human Services, fill out a one-page application form to add a certificate as a secondary program of study. Please review Mason’s requirements for graduate certificates and then contact the Department Manager at hap@gmu.edu or 703-993-1929 to obtain a copy of the application form.

Application Materials

The following are required to apply to George Mason University if you are not currently a graduate student enrolled in a degree program within the College of Health and Human Services.

Fall Deadline

April 1

Spring Deadline

November 1


Please visit our department’s FAQs for prospective students. If you still have unanswered questions, please email us hap@gmu.edu or contact the program coordinator.

Panagiota Kitsantas

Pangiota Kitsantas, PhD
Associate Professor
Phone: 703-993-1967
Fax: 703-993-1953