Blackboard for Students

Blackboard is the primary learning management system for CHHS courses:

Getting Ready for Blackboard

Blackboard is Quirky Sometimes

Below are quirks we've discovered about Blackboard and how to successfully navigate around them.

Use a Supported Browser and Updated Java

Before taking a test, always update your Java software and make sure your browser is on the "Supported Web Browsers" list.

Avoid Timing Out When Taking Exams

When taking a test, hit the "Save Answer" button after each question. This will prevent your browser from timing out, a situation where Blackboard logs you out of your account if it thinks you've been inactive too long. If you are answering an essay or short answer question, click "Save Answer" once every 15 minutes.

Avoid Punctuation in Assignment File Names

When naming files for assignment submissions, avoid using punctuation other than the period. Faculty may not be able to open files with other punctuation in the file name.

Getting Help

    If Blackboard is not functioning as expected or you are unable to connect to Blackboard or content within Blackboard, email George Mason's Blackboard support. Walk-in assistance is also available in the Collaborative Learning Hub, Johnson Center 311.
  • CHHS Instructional Designer, Terri Ann Guingab (
    Terri Ann has been added to many CHHS distance education courses in order to field technical support questions. Contact Terri Ann via email or by phone at 703-993-1912. Email response time is generally 1-2 business days (often sooner). Walk-in assistance is also available in the CHHS Healthcare Technologies Innovation Lab, sponsored by Reston Hospital Center.
  • IT Services
    George Mason's IT Services can provide hardware, software, and networking support. Contact IT Services by phone at 703-993-8870, email, or their walk-in location in Innovation Hall 226.